I cannot sign in
Symptoms
- Login loops
- Wrong password
- Email not found
- Session expires
Try this first
- Check email spelling
- Use /forgot-password
- Clear cache or try private window
- Confirm account exists
Contact support if: Paid users blocked from account access.
Analyzer does not generate a report
Symptoms
- Button did nothing
- Blank result
- Error on submit
Try this first
- Add target user, pain, and market
- Refresh and retry
- Copy text before retry
- Try another browser
Contact support if: Repeated failures on the same browser and network.
Workspace is not saving
Symptoms
- Venture missing after refresh
- Empty workspace
Try this first
- Save venture after analysis
- Avoid clearing site data
- Open /workspace to verify
- Copy report sections as backup
Contact support if: Paid user lost data after following save steps.
Report feels too generic
Symptoms
- Vague advice
- Could apply to any startup
Try this first
- Rewrite with one target user and painful moment
- Add market, stage, traction
- Re-run analyzer
Contact support if: Generic output persists with strong detailed input.
Billing issue
Symptoms
- Duplicate charge
- Cancel confusion
- Refund request
Try this first
- Check /pricing and plan terms
- Read /refund-policy
- Gather receipt and account email
Contact support if: Billing errors or unauthorized charges.